Legal instrument · Refund Policy

Refund
Policy

Cancel any time. What comes back and what is final is settled below, before any of the prose.

₹ INR

If you paid from India

Razorpay

Cancel with the button in your dashboard, or email us. Refunds return to the card or account you paid from.

$ USD

If you paid from anywhere else

LemonSqueezy

Cancel self-serve at your LemonSqueezy billing portal, or email us and we will do it.

Your region chose the provider at checkout — nothing to pick here

00 / The counter

What comes back

The whole policy in one list. Both providers, same rules — only the desk changes.

Refunded Duplicate or wrong-amount chargeOur error. Refunded in full to the original method, no questions asked.
Refunded A failure on our side we could not fix within 72 hoursIf the Service could not do the job you paid for and we could not put it right, you get the money back.
Refunded Cancelled within 24 hours of your first subscription paymentProvided no PDF reports were generated on the account in that window.
Final PDF reports already generated — scan or complianceGeneration consumes server compute immediately and the file is delivered to you in full. There is no way to return it.
Final Scans already consumed in the current billing periodThe quota was spent against live infrastructure the moment the scans ran.
Final Partial months on a cancelled subscriptionWe do not prorate mid-cycle. Access continues to the end of the period you paid for.
Final One-time scan credits issued or used (₹99 / $2)The token is single-use and is issued the moment payment clears.
Final Compliance reports once generated (₹249 / $3)Same reasoning as any delivered PDF — the document exists on your machine.
§ 01

In shortCancel whenever. You keep access until the period you paid for runs out.

Subscription Cancellation

SecureScanr Pro and Agency are monthly subscriptions. Checkout is routed automatically by your IP address at signup — India through Razorpay, everywhere else through LemonSqueezy — which is why cancellation has two doors, shown at the top of this page.

Cancellation takes effect at the end of your current billing period. You keep full access to paid features until that period ends. No future charges will be made once cancellation is confirmed.

§ 02

In shortAsk within 2 business days of noticing, with your transaction ID.

Dispute Process

If you believe you are owed a refund, email hello@securescanr.com with the subject line "Refund Request" and include:

  • The email address used at checkout
  • Your order or transaction ID, from your Razorpay or LemonSqueezy confirmation email
  • A brief description of the reason for your request

We aim to respond within 2 business days. Approved refunds are processed through the original provider and typically appear within 5–10 business days, depending on your bank or card issuer.

§ 03

In shortTalk to us before your bank. It is faster, and it keeps your access on.

Chargebacks

Please contact us before initiating a chargeback with your bank or payment provider. Chargebacks for amounts we would have refunded voluntarily cost us additional processing fees, and accounts with an open chargeback have API access suspended until the dispute is resolved.

§ 04

In shortIf this policy changes, the effective date at the top changes with it.

Changes to This Policy

We may update this Refund Policy at any time. The effective date at the top of this page will reflect any change. Continued use of the Service after an update constitutes acceptance of the revised policy.

Think you are owed a refund? Just ask.

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